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이병숙 ( Lee Byoung-Sook ) - 계명대학교 간호학부
오익근 ( Oh Ick-Keun ) - 계명대학교 관광경영학과
이은미 ( Lee Eun-Mi ) - 계명대학교 관광경영학과
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Abstract
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Purpose: This study was done to identify the experience of health care services by foreign residents in Korea.
Method:Participants were 12 foreigners from China, North America, and Japan. Qualitative data were collected using three focus group interviews and analyzed with qualitative content analysis.
Results: The participants’ experience of health services was categorized as 21 sub-categories, 11 categories and three main categories. The main categories were ’Quality of health care’, ’Health care personnel’, and ’Health care system and infrastructure’. The main category of ’Quality of health care’ included three categories, ’Health care personnel’ included another four categories, and ’Health care system and infrastructure’ included the remaining four categories. The participants reported positive experiences such as favorable feelings and satisfaction particularly, with the high quality of health care but also negative experiences such as apprehension, distrust, difficulties, and inconvenience in the health care service in Korea.
Conclusions: The results of this study can be helpful in the development of strategies to improve health care services for foreigners by providing fundamental information about the foreign residents’ experience of health care services in Korea from their perspectives.
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KeyWords
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의료서비스, 외국인
Health care service, Foreigner
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원문 및 링크아웃 정보
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등재저널 정보
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